Frequently Asked Questions (FAQ)
General
Product - Lower Limb Exoskeleton (Keeogo)
Product - Interactive AR Platform for Functional Training (BestShape IAR )
Product - Workplace Exoskeleton (German Bionic - Exia)
Product - AI-Powered, Contactless Smart Care Monitoring System (BestShape VS & Care)
Product - Wheelchair Power Add-on (UNAwheel)
General
Robotic physiotherapy is a rehabilitation technique that integrates powered assistive technology into physical therapy sessions to improve mobility, strength, and endurance for individuals with mobility impairments.
Robotic physiotherapy is suitable for people with mobility impairments due to:
• Neurological conditions - stroke and spinal cord injuries, Parkinson’s disease, multiple sclerosis
• Musculoskeletal – osteoarthritis, muscle weakness, sarcopenia
• Elderly individuals – improving balance, gait and endurance
• Post-surgery
It enhances strength, stability and confidence to those struggling with walking, standing or daily activities.
• Neurological conditions - stroke and spinal cord injuries, Parkinson’s disease, multiple sclerosis
• Musculoskeletal – osteoarthritis, muscle weakness, sarcopenia
• Elderly individuals – improving balance, gait and endurance
• Post-surgery
It enhances strength, stability and confidence to those struggling with walking, standing or daily activities.
Keeogo Robotic Training Centre offers robotic-assisted physiotherapy, occupational therapy using our robotic device. Services include personalized consultations and mobility training for neurological and orthopaedic conditions.
Please bring along your doctor’s referral letter or any latest medical reports (if available). And bring along any assistive device that you are using, eg: cane, walking frame, AFO (Ankle Foot Orthosis).
We prefer you to wear sports attire, particularly with no loose pants/skirt for the treatment.
Dressing appropriate ensures comfort, safety and optimal performance during therapy.
Dressing appropriate ensures comfort, safety and optimal performance during therapy.
During your first session, you will undergo a comprehensive consultation and mobility assessment. Under the supervision of a therapist, you will engage in walking, standing, squatting, and stair-climbing exercises. The session will conclude with a performance review, personalized feedback, and a discussion of your future rehabilitation plan.
Our sessions last 40 to 60 minutes, allowing for focused, personalized treatment and effective rehabilitation.
Each individual’s recovery and rehabilitation journey are different. The therapist will be able to advise you of a personalized training session and frequency after the initial assessment.
• Petaling Jaya - PJ Midtown, Lot G-01, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor
• Penang - 20, Jalan Bagan Jermal, 10250 George Town, Pulau Pinang (opposite school of Phor Tay)
• Penang - 20, Jalan Bagan Jermal, 10250 George Town, Pulau Pinang (opposite school of Phor Tay)
• Petaling Jaya - You can drop off at our front door, then park your car at basement, there’s plenty of wheelchair accessibility parking available at LG.
• Penang – You can park in front of our centre parking lot.
• Penang – You can park in front of our centre parking lot.
Please call for availability at 011-2899 2288
Get in touch with us by phone or Whatsapp at
• Petaling Jaya: 011-2899 2288
• Penang: 018-228 8298
• Petaling Jaya: 011-2899 2288
• Penang: 018-228 8298
Product - Lower Limb Exoskeleton (Keeogo)
Keeogo is a robotic-assisted mobility device powered by B-Temia technology, Canada. It supports walking, standing, and other movements by detecting the user’s intent and providing motorized assistance at the knees. Keeogo is used in physiotherapy to help individuals regain mobility, reduce pain, and improve quality of life.
Keeogo supports rehabilitation for individuals with conditions such as stroke, Parkinson’s disease, spinal cord injury, and multiple sclerosis by:
• Enhancing Gait Training
Assists with walking, sit-to-stand, and stair climbing—critical for rebuilding motor skills.
• Promoting Neuroplasticity
Encourages repetitive, user-initiated movement to retrain the brain and restore function.
• Improving Balance and Stability
Reduces fall risk and supports smoother movement for those with tremors or muscle weakness.
• Boosting Confidence and Independence
Enables users to participate more actively in daily life and therapy sessions.
• Enhancing Gait Training
Assists with walking, sit-to-stand, and stair climbing—critical for rebuilding motor skills.
• Promoting Neuroplasticity
Encourages repetitive, user-initiated movement to retrain the brain and restore function.
• Improving Balance and Stability
Reduces fall risk and supports smoother movement for those with tremors or muscle weakness.
• Boosting Confidence and Independence
Enables users to participate more actively in daily life and therapy sessions.
For individuals with joint pain, injuries, or age-related mobility challenges, Keeogo offers:
• Joint Support and Pain Reduction
Provides biomechanical assistance at the knees, reducing strain during movement.
• Safe and Supported Movement
Helps users perform daily tasks like squatting, stair climbing, and walking with less discomfort.
• Customized Therapy Plans
Physiotherapists can adjust Keeogo’s support levels based on individual needs and recovery goals.
• Improved Mobility for Elderly Users
Ideal for seniors seeking to maintain independence and reduce reliance on caregivers.
• Joint Support and Pain Reduction
Provides biomechanical assistance at the knees, reducing strain during movement.
• Safe and Supported Movement
Helps users perform daily tasks like squatting, stair climbing, and walking with less discomfort.
• Customized Therapy Plans
Physiotherapists can adjust Keeogo’s support levels based on individual needs and recovery goals.
• Improved Mobility for Elderly Users
Ideal for seniors seeking to maintain independence and reduce reliance on caregivers.
Keeogo is suitable for:
• Stroke survivors and individuals with neurological impairments
• Elderly residents with mobility limitations
• People recovering from knee injuries or joint pain
• Anyone seeking to improve walking ability and reduce physical strain
• Stroke survivors and individuals with neurological impairments
• Elderly residents with mobility limitations
• People recovering from knee injuries or joint pain
• Anyone seeking to improve walking ability and reduce physical strain
Yes. Keeogo is designed to be intuitive and user-friendly:
• Responsive to Movement Intentions
It works with—not against—the user’s natural motion.
• Clinician-Guided Setup
Physiotherapists customize the device settings for each user.
• Quick Familiarization
Most users adapt within minutes, with support from trained professionals.
• Responsive to Movement Intentions
It works with—not against—the user’s natural motion.
• Clinician-Guided Setup
Physiotherapists customize the device settings for each user.
• Quick Familiarization
Most users adapt within minutes, with support from trained professionals.
Thank you for your interest in our Keeogo device. It's important to note that this advanced device is not recommended to personal usage without training, it is intended to be used by certified medical professionals to ensure safety and effectiveness.
Our clients achieve the best results through our comprehensive rehabilitation sessions, where we use the Keeogo along with other therapies.
We strongly recommend you explore our rehabilitation programs to see how this can benefit you.
Our clients achieve the best results through our comprehensive rehabilitation sessions, where we use the Keeogo along with other therapies.
We strongly recommend you explore our rehabilitation programs to see how this can benefit you.
Yes, Keeogo exoskeleton and treatment is available in some countries. Get in touch with us by phone or Whatsapp at 011-2899 2288 for more information.
Product - Interactive AR Platform for Functional Training (BestShape IAR )
BestShape IAR is an augmented reality-based rehabilitation platform designed to make physiotherapy more engaging, interactive and personalized. Controlled via tablet, it uses radar and projection technology to guide users through interactive exercises with real-time visual and auditory feedback.
It offers nine interactive training programs that target key rehabilitation goals:
• Gait and Balance Improvement
Programs like Square Stepping and Turning Pathway help users regain walking stability and coordination.
• Joint Flexibility and Muscle Strength
Exercises such as Hopscotch and Steering Wheel promote dynamic movement and strength building.
• Cognitive and Cardiovascular Engagement
Activities like Stepping in Quadrants and Walk Around the Playground enhance mental focus and heart health.
• Gait and Balance Improvement
Programs like Square Stepping and Turning Pathway help users regain walking stability and coordination.
• Joint Flexibility and Muscle Strength
Exercises such as Hopscotch and Steering Wheel promote dynamic movement and strength building.
• Cognitive and Cardiovascular Engagement
Activities like Stepping in Quadrants and Walk Around the Playground enhance mental focus and heart health.
This platform is ideal for:
• Stroke survivors and individuals with neurological conditions
• Elderly users seeking safe, engaging mobility training
• Patients recovering from musculoskeletal injuries
• Stroke survivors and individuals with neurological conditions
• Elderly users seeking safe, engaging mobility training
• Patients recovering from musculoskeletal injuries
Yes. Its compact and intuitive design makes it ideal for:
• Clinical settings
• Community wellness programs
• Clinical settings
• Community wellness programs
Absolutely. BestShape IAR complements Keeogo’s robotic-assisted mobility by:
• Enhancing gait correction and weight shifting
• Supporting cognitive-motor coordination
• Providing structured training environments for Keeogo users
• Enhancing gait correction and weight shifting
• Supporting cognitive-motor coordination
• Providing structured training environments for Keeogo users
Product - Workplace Exoskeleton (German Bionic - Exia)
Exia is the world’s first exoskeleton powered end-to-end by true Augmented AI, designed to enhance human capabilities in physically demanding environments.
Exia is a universal solution built for industries such as logistics, manufacturing, healthcare, retail, and airport operations.
Exia combines real-time AI learning, dynamic lift assistance (up to 38 kg), and lightweight design to deliver unmatched adaptability and support.
It provides dynamic lift support, reduces strain during repetitive tasks, and adapts to movements like lifting, walking, bending, and carrying.
Yes. Exia uses billions of real-world motion data points to continuously learn and optimize support based on user behavior and environment.
Exia is designed to be universally adaptable, with intelligent software that adjusts to individual users and tasks over time.
Exia is a wearable device with ergonomic design, allowing easy donning and doffing. Setup guidance is provided during onboarding.
Yes. Exia supports over-the-air (OTA) software updates to ensure optimal performance and continuous learning.
Routine checks and software diagnostics are recommended. German Bionic offers support packages for long-term reliability.
While primarily designed for industrial use and healthcare provider or carer, Exia’s adaptive support may benefit physiotherapy and elderly mobility programs. Consult with healthcare professionals before use.
Yes. Exia adheres to CE and other relevant certifications for wearable robotics.
By reducing fatigue and injury risk, Exia enhances worker efficiency, lowers absenteeism, and supports long-term workforce sustainability.
German Bionic offers scalable pricing and deployment options. ROI can be measured through reduced injury claims and improved operational throughput.
Yes. Exia is designed to complement manual handling tasks without disrupting existing operations.
Product - AI-Powered, Contactless Smart Care Monitoring System (BestShape VS & Care)
BestShape VS & Care is an AI-powered, non-contact system designed to monitor vital signs such as respiration, heart rate, sleep patterns and motion without physical contact. It supports 24/7 real-time monitoring for elderly individuals in homes, hospitals, and care facilities.
It uses radar-based sensors and AI algorithms to detect physiological signals remotely. No wearables or cameras are required, ensuring privacy and comfort.
Yes. The system is non-invasive and emits no harmful radiation. It’s designed for continuous use without interfering with the user’s daily life.
No. BestShape VS is entirely camera-free, preserving user privacy while still delivering accurate health data.
It tracks respiration rate, heart rate, sleep quality, and “not-in-bed” status. Alerts are sent to caregivers if anomalies are detected.
Yes. The system automatically generates sleep and vital sign reports using AI analysis, which can be shared with healthcare professionals or family members.
Yes. Caregivers and family members can receive alerts and view reports via integrated platforms like LINE or Telegram Notify or others mobile application.
It’s suitable for bedrooms, hospital wards, and elder care centers. The setup is discreet and does not require structural changes.
Not at all. The system features intuitive interfaces and low learning curves, making it easy for caregivers to manage without technical expertise.
Yes. The system supports flexible customization and can cascade with existing system.
Installation guidance, technical support, and training are provided by Wistron Medical Technology Malaysia and its partners. Regular updates ensure system reliability.
Yes. Warranty and service packages are available depending on the deployment scale and location. Please contact our team for tailored options.
Product - Wheelchair Power Add-on (UNAwheel)
UNAwheel is a lightweight, electric-powered device that transforms manual wheelchairs into motorized ones. It attaches easily and provides enhanced mobility for indoor and outdoor use.
UNAwheel offers the Mini and Maxi versions. The Mini is ultra-light (5.3 kg), ideal for daily city use, while the Maxi offers extended range and power for more demanding environments.
Yes. UNAwheel is compatible with most rigid and folding manual wheelchairs, including those with detachable or fixed leg supports. Universal clamps and adapters are included in every kit.
Absolutely. The device is designed for quick, tool-free installation. A user manual and video guides are available for step-by-step assistance.
• Public roads: up to 6 km/h
• Private areas: up to 16 km/h
• Range: up to 15 km per charge (terrain and user weight may affect performance)
• Private areas: up to 16 km/h
• Range: up to 15 km per charge (terrain and user weight may affect performance)
Up to 100 kg, including the wheelchair.
Yes. The battery is certified for air transportation. Manuals and certificates are available for download.
Full charge typically takes 3–4 hours. Use only the provided charger for safety and optimal battery life.
Regular checks on battery level, brake function, and adapter connections are recommended. Clean with a dry cloth and store in a cool, dry place.
Yes. Its compact design and certified battery make it travel-friendly. Remove handlebars during transport and store half-charged for best battery health.
Definitely. The Mini version weighs just 5.3 kg and fits in most car trunks or storage compartments.
You can inquire through Keeogo Malaysia’s official page or request a demo at participating physiotherapy centers.
Yes. UNAwheel comes with a 1-year or 1000 km warranty covering the battery, display, and controller.